Smarter Requests. Fewer Callbacks.

AI-powered Smart Request Routing for referrals, imaging, and labs.

Who We Are

Healthcare disparities affect not only rural regions but also small and resource-limited clinics that struggle to coordinate with larger hospitals. These systems often don't know where to send patient requests and records because identity data is disconnected across incompatible Electronic Health Records. Handoff solves this through an essential AI incorporation—leveraging verified patient identity, smart facility scoring, and explainable reasoning to automatically route every clinical order to the right destination the very first time. By eliminating data disconnection, duplication, and manual coordination, Handoff gives all clinics enterprise-grade intelligence and scalability, creating truly connected, equitable healthcare networks worldwide.

What Goes Wrong Today

Common challenges in healthcare request routing that cost time and resources.

Misrouted Requests

Requests sent to wrong departments or facilities, causing delays and patient frustration.

Missing Identifiers

Incomplete patient information leading to failed routing attempts.

Non-standard Formats

Inconsistent request formats requiring manual interpretation and processing.

Staff Callbacks

Constant phone calls to clarify routing decisions, consuming valuable time.

How Handoff Helps

Our AI-powered platform transforms request routing from a manual process into an intelligent, automated system.

Verifies Identity

Automatically validates patient identifiers and ensures compatibility with existing systems.

Classifies Requests

Uses advanced AI to understand request intent and categorize appropriately.

Scores Facilities

Evaluates multiple factors to find the best routing destination.

Explains Decisions

Provides clear reasoning for every routing decision made.

Logs Everything

Comprehensive audit trail for compliance and continuous improvement.

The Issues

50%
Identity matches across systems
18%
Duplicate records inside orgs
70%
Diagnostic errors tied to testing
30%
Revenue lost from referral leakage