Smarter Requests. Fewer Callbacks.
AI-powered Smart Request Routing for referrals, imaging, and labs.
Who We Are
What Goes Wrong Today
Common challenges in healthcare request routing that cost time and resources.
Misrouted Requests
Requests sent to wrong departments or facilities, causing delays and patient frustration.
Missing Identifiers
Incomplete patient information leading to failed routing attempts.
Non-standard Formats
Inconsistent request formats requiring manual interpretation and processing.
Staff Callbacks
Constant phone calls to clarify routing decisions, consuming valuable time.
How Handoff Helps
Our AI-powered platform transforms request routing from a manual process into an intelligent, automated system.
Verifies Identity
Automatically validates patient identifiers and ensures compatibility with existing systems.
Classifies Requests
Uses advanced AI to understand request intent and categorize appropriately.
Scores Facilities
Evaluates multiple factors to find the best routing destination.
Explains Decisions
Provides clear reasoning for every routing decision made.
Logs Everything
Comprehensive audit trail for compliance and continuous improvement.